(no subject)
Jan. 22nd, 2002 09:36 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lovingbothOh effing hell - BT has screwed up the Bisexual Helpline's call diversion system, so the helpline is currently 'down'.
First they tell me you can't have Smart Divert on a residential line, so I go through all the hassle of converting a line from a residential to a business line.
Then I discover that you can (what you can't have is some package we don't want bundling some other service we don't want with Smart Divert).
Then I get them to convert the line back - this breaks the direct debit I've set up, apparently - as this saves us about £40 per quarter.
But it worked in the end.
At least it worked on Saturday and now it don't work no more. I think they've either taken Smart Divert off the line or changed the pin code (despite being asked not to).
Argh.
First they tell me you can't have Smart Divert on a residential line, so I go through all the hassle of converting a line from a residential to a business line.
Then I discover that you can (what you can't have is some package we don't want bundling some other service we don't want with Smart Divert).
Then I get them to convert the line back - this breaks the direct debit I've set up, apparently - as this saves us about £40 per quarter.
But it worked in the end.
At least it worked on Saturday and now it don't work no more. I think they've either taken Smart Divert off the line or changed the pin code (despite being asked not to).
Argh.
(no subject)
Date: 2002-01-23 07:51 am (UTC)So while I managed to avoid the phoneline lose any shifts, they've lost us two.
This is revenge on us for taking off "Prompt Care" (which I didn't realise we were paying for - BT goes out of its way to conceal things like this in the bill) I just know it.
A small prize for anyone who can use the search facility on bt.com to find out just what Prompt Care is.