Over the past couple of years, I've felt somewhat blessed to have had my provider.
They've never moaned about the volume of traffic - just downloading a combination of Ubuntu CDs and Windows security patches would put me way over some people's limits, never mind the p2p usage - and it was installed at a time when you had to get BT to do it. So when something went wrong a couple of years ago, they got BT to replace the wire from here to the onstreet box, then test every link between there and the exchange until they found the best one and use that. I think we had two BT engineers full time for two days. Try asking for that with today's self-install, and they laugh.
Sadly, they've been taken over by someone else and we'll see what happens. But it is noticable that I wasn't the only one who loved their customer service - I even saw them mentioned in a report on the situation in the US: 'in the UK, one provider blah blah blah...'
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
baggyeyes
(no subject)
Date: 2006-12-03 09:43 am (UTC)They've never moaned about the volume of traffic - just downloading a combination of Ubuntu CDs and Windows security patches would put me way over some people's limits, never mind the p2p usage - and it was installed at a time when you had to get BT to do it. So when something went wrong a couple of years ago, they got BT to replace the wire from here to the onstreet box, then test every link between there and the exchange until they found the best one and use that. I think we had two BT engineers full time for two days. Try asking for that with today's self-install, and they laugh.
Sadly, they've been taken over by someone else and we'll see what happens. But it is noticable that I wasn't the only one who loved their customer service - I even saw them mentioned in a report on the situation in the US: 'in the UK, one provider blah blah blah...'
(Link fixed, thanks.)