(no subject)

[lovingboth]

Today at work was 'let's call Ian day' for photocopier sales people.

Each one was eager to buy out our current lease... until they found out how long it has to run (it was renewed not long before I started.)

My favourite was the one who said 'no problem' when I told him, but then wanted to end the call.

"So when you said 'no problem', you meant there was a problem?"

"Umm, er... yes."

Oh, the other sales call was fun. After we went through the wonderful sales call counterscript someone - who uses Colgate - wanted to tell me they could increase traffic to our website. Wonderful.

Q1. Do you have a website?

I'm afraid I collapsed laughing - if they can't be bothered to check that before calling, just how good can they be?

Comments

Sales counter-script

[pavlos.livejournal.com]

The sales call counter-script is funny, but unnecessary. Unsolicited salespeople only ever achieve anything because consumers (as people in general) assume they have to be polite to them and not treat them openly as crooks. Once you realise that isn't the case, sales people are no problem.

Pavlos

Re: Sales counter-script

[sultrylady.livejournal.com]

I totally agree, but what fun to have an alternative to "Fuck off and quit calling me" to use on an evening when there's nothing on the telly. Another option is "hold the line Iill get the home owner" - then just leave the phone off the hook.

[aster13.livejournal.com]

I have had crappy jobs so i am always slightly sympathetic towards telemarketers - cos basically what most of them are are normal people with a crap job they probably hate.

I have come up with my own script which seems to work fine, with the minimum fuss though.

Them: Hello, can i speak to....
Me: Who's speaking please?
(repeat until answered - company name please!)
Me: And what were you calling with regard to?
Them: blah blah selling something blah
Me, I'm fine thank you. Have a good day. Goodbye! (firmly but in a friendly tone)